Quotes of the Week 040

Michel Combes (incoming CEO, T-Mobile) on their network aspirations:

"We intend within four to five years to reach 450Mbps average speed per subscriber" 

Magna (research firm) on US TV advertising decline:

"national ad sales fell 2.2% in 2017 and are forecast to decline at least 2% annually through to 2022"

Ralph Heim (VP Sonic Drive-In) on TV ad targeting:

"they're trying to create a more premium advertising experience for advertisers, and they're hoping that people will pay more, even though the audience is smaller" 

Remy Merckx (VP, Radisson Hotels):

"If something isn't working, change it. If Facebook can't deliver any more returns (for Radisson) then we will spend on other platforms"

Ted Sarandos (Chief Content Officer, Netflix):

"85% of the company's total spending is going to new shows and movies"

Andrew Haussegger (MD, Green Hat) on B2B social marketing:

"There's a content shock out there; too much content"

informitv Multiscreen Index:

"the leading ten US TV service providers lost over 200,000 subscribers between them in the first quarter of 2018"

Ibrahim Gedeon (CTO, Telus) on progress of cost reduction by NFV:

"We've dropped the price of hardware to a seventh but if you are adding to the price of software licenses you are not where you need to be"

Ed Morche (CenturyLink):

"SD-WAN is an area of major growth, 45% in the first quarter — most of its enterprise companies aren't abandoning MPLS-based virtual private networks for software-defined WANs, but they are combining the two"

American Medical Association:

"About $140bln is lost every year in the U.S. healthcare system thanks to inefficient management of basic internal operations"

NTT, announcing Orbital Angular Momentum (OAM) multiplexing:

"the possibility of applying this principle to large-capacity wireless transmission at a level about 100 times that of LTE and Wi-Fi and about 5 times that of 5G scheduled for launch"

Bill De Blasio (Mayor NYC) announcing a task force on algorithms:

"It will develop a process to determine whether the automated systems are "fair," "equitable," and "accountable." It will also identify ways the algorithms' decision-making can be made more transparent"

Vodafone:

"'chatbots' will handle 60% of customer contacts by the 2021 fiscal year, up from just 1% today"

Quotes of the Week 039

Lowell McAdam (CEO, Verizon Wireless) on announcing 5G in LA:

"5G is a lot closer than people think"

Gayle Levin (Riverbed Technologies) on using SD-WAN:

"Manage centrally, orchestrate globally, deploy remotely"

Ed Morche (CenturyLink) on 2B wireline customers complaints:

"Their feedback to me is that they can't even find a sales rep anymore. If I want to buy a handset, they're all over me, but if I want to go and add additional MPLS connections, I can't find any support'"

Ibrahim Gedeon (CTO, Telus) on telco virtualization:

"operators will face a 'crippling' spike in costs if trends persist… NFV has yet to live up to the original expectations and that exorbitant software maintenance costs are undermining the NFV business case"

Neil McRae (BT):

"the most transformational change in our industry it's not SDN. It's not NFV. It's this model-based concept with telemetry and network automation"

John Gruber on Google's Voice Assistant:

"It's uncanny how realistic this sounds, but I genuinely wonder if it's disingenuous to program an AI that hems and haws like a human. There's a genuine humanity to this voice, but is that dishonest?"

Shantanu Narayen (CEO, Adobe) on hyper-personalisation:

"People are buying experiences, not products"

Corey Pein:

"Science begins with doubt. Everything else is sales"

CNET headline:

"Is Elon Musk just an AI set on 'eccentric billionaire' mode?"

Quotes of the Week 038

Dan Jones (Light Reading) on the Sprint - T-Mobile Merger:

“the ‘new’ T-Mobile plans to slim down to 85k towers from the combined footprint of 110k now. Combining radio assets on the towers could further cut OPEX costs for the proposed carrier”

Ajay Agrawal (via kottke) on AI:

“So as the value of human prediction falls, the value of human judgment goes up because AI doesn’t do judgment”

Seth Godin on GDPR’s impact on marketing:

“GDPR is a net positive for people with something to say, something to sell or something to change. Because the noise will go down and trust will go up”

Tom Nolle (cimicorp):

“The biggest barrier to the unity of 5G and edge computing for low-latency applications is managing the ‘first cost’”

Mark Modzelewski (Treeline Interactive):

“Smart cities are not very smart--they are connected”

Azeem Azhar:

“Facebook does not sell your data. What Facebook does is harvest your attention”

Glenn Fleishman:

“95% of ATM transactions pass through COBOL programs, 80% of in-person transactions rely on them, and over 40% of banks still use COBOL as the foundation of their systems”

Harold Jarche:

“automation + capitalism = a perfect storm”

Jerry Garcia (Grateful Dead lead guitarist):

“It’s not enough to be the best at what you do. You must be perceived as the only one who does what you do”

Quotes of the Week 037

BlackBerry on their 'BlackBerry Law':

"every thing connected to a network exponentially increases the security risk to that network" 

Carol Wilson (Light Reading) on Verizon's results:

"automation may be one reason why Verizon has 2,200 fewer employees in its wireline unit this quarter than it had a year ago"

Monica Alleven (Light Reading) on the false race to 5g:

"For example, it's unlikely Americans are going to start moving to China because it has 5G and the U.S. doesn't"

Karri Kuoppamaki (T-Mobile, US) on their 5G service:

"likely be only 25 to 50% faster than current LTE, at least to start"

Noah Brier on a marketing theory of Satisficing:

"What does this mean for brands? Well, first and foremost it means that people are spending way less time thinking about your brand than you hope they are. In most situations brands are a means to an end"

Reed Hastings (CEO, Netflix) on their content spending:

"$8 billion is about what Disney spends. That's spread globally; it's not as much as it sounds"

Digital TV Research:

"Despite adding 84mn subscribers between 2017 and 2023, subscription and PPV revenues for the world's top 517 pay-TV operators will fall by $18bn to $183bn"

SlashDot on Sharp's 70" 8K TV, costing $13,800:

"That is supposed to be a reasonable price for a set that supports a video format that offers next to nothing to watch, that can't be streamed on most broadband connections or fit onto Blu-ray discs and which can't even be properly appreciated unless you get a set too big to fit in many living rooms"

McKinsey on corporate strategy:

"In fashion, movies, oil exploration, and venture capital, people understand that it's the one-in-ten win that matters, but most other businesses do not have this 'hit mentality'"

Tom Rebbeck (Analysys Mason):

"If the growth in IoT revenue or connections were to slow, it could raise some difficult questions, especially for less-committed operators"

John Cryan (CEO, Deutsche Bank) on automation:

"In our bank we have people doing work like robots. Tomorrow we will have robots behaving like people. It doesn't matter if we as a bank will participate in these changes or not, it is going to happen"

Martha Mathers (CEB) on B2B brand emotion:

"On average, B2B customers are significantly more emotionally connected to their vendors and service providers than consumers"

Janelle Shane (via AIweirdness) on how AI can behave badly:

"There was an algorithm that was supposed to sort a list of numbers. Instead, it learned to delete the list, so that it was no longer technically unsorted"

ISPreview on the decline of fixed line voice in the UK:

"the vast majority of respondents (76.8%) said that most of their phone (voice) calls were now being made via a Mobile and 8.5% voted the same for Voice-over-IP (VoIP) platforms, such as Skype"

David Sinclair (professor, Harvard Medical School):

"A child born today in the USA has a 50:50 chance of reaching 104. Some will live much longer"

Quotes of the Week 036

Simon Murray (Digital TV Research) on Pay-TV revenues:

"North American revenues will fall by a huge $22 billion between 2017 and 2023"

Reed Hastings (CEO, Netflix) on their earnings call:

"We're a fraction of the hours of viewing of YouTube. We're a fraction of the hours of viewing of linear TV"

Jeff Bezos (Amazon) in his annual shareholder letter:

"One thing I love about customers is that they are divinely discontent. Their expectations are never static – they go up. It's human nature"

Seth Godin recommending marketing pitch for a freelancer:

"You'll pay a lot, but you'll get more than you pay for"

Ana Ouriques (OpenCity):

"The view is that technology is going to solve all city problems but I believe the human element is often overlooked"

Stephane Litkowski (Orange):

"In my view SDN is still hype and not really a new concept. The centralization of network management is something we've been able to do for years"

Tom Nolle (cimicorp) on how to improve telco's financial performance:

"If you built commodity switch boxes using merchant silicon and combined them with open-source routing/switching software, you'd erase as much capital cost as either SDN or NFV would.  And you'd do it at no incremental technology risk"

Alex Tabarrok:

"Facebook hasn't take our data—they have created it"

Drummond Reed on a misunderstanding of private data:

"One of those is the continued attempt to apply an ancient and analog relationship between humans and things on digital assets such as personal information: Ownership"

Tristin Harris (New York Magazine):

"We cannot afford the advertising business model. The price of free is actually too high. It is literally destroying our society, because it incentivizes automated systems that have these inherent flaws"

Gordon Bell:

"The cheapest, fastest and most reliable components of a computer system are those that aren't there"

Joscha Bach (Harvard) proposing "The Lebowski Theorem" of AI:

"No superintelligent AI is going to bother with a task that is harder than hacking its reward function"

TheRegister on Huawei's SIngleRAN (2G - 5G) announcement:

"Huawei's given carriers a 14G network"